Return & Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store voucher, or a size exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns
All returns must be postmarked within thirty (30) days of the delivery. All returned items must be in new and unused condition, in the original packaging.

Return process
To return an item, please request a return by reaching out to us by e-mail via info@harperboutiques.com. After receiving confirmation of return, place the item securely in its original packaging with the return form provided, then send your return to the address provided by us.


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. If an item is lost and/or untraceable, we are not responsible and cannot process your return.

To ensure a smooth return process and qualify for a full refund, customers must provide a clear photo of all the items they are returning before shipping.
Please take a picture of the items inside the package at your chosen shipping facility before sending them back. This helps us verify that all returned items are accounted for and process your refund efficiently.
Returns without a photo verification may delay the refund process or result in partial refunds if items are missing.

Return Procedure:
Step 1: Fill out the return form.
Step 2: Send the items along with the completed return form. Ensure that the package is sent with a Track and Trace code.
Step 3: Receive the remaining amount in your account. Once we receive your package, Harper's Boutique will ensure that the remaining amount is refunded to your account within fourteen (14) business days after receipt.

PLEASE NOTE: The return shipping costs are the buyer's responsibility.

Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Responsibility for Uncollected/Refused Packages
If a customer fails to collect their package within the specified time at the assigned pick-up location or address, the responsibility for the package lies with the customer. If the package is returned by the carrier to our supplier in China, a fee will be deducted from the refund amount.

  • For orders up to A$100, a fixed fee of A$30.95 will be deducted.
  • For orders over A$100, one third (1/3) of the order value will be deducted.

Customer Service Hours:
Monday - Friday: 09:00 - 18:00
Saturday: 09:00 – 17:00
Sunday: Closed

We strive to respond to your email within 24 hours.

Damages and issues
At Harper's Boutique, we take great pride in delivering high-quality products to our customers. However, in the rare event that your order arrives damaged, we want to make the return process as smooth as possible for you.

Please follow the steps below if you receive a damaged item:

1. Inspect Your Order Immediately: Upon receiving your package, we ask 
that you carefully inspect the items inside to check for any damage.

2. Document the Damage: If you notice any damage, please take clear 
photos or videos of the damaged item(s) along with the packaging. Be sure 
to capture any visible damages, including rips, tears, or other imperfections.

3. Send Us the Documentation: To help us process your return request 
quickly, please email the photos or videos to info@harperboutiques.com within 30 days of receiving your order.

4. Return Eligibility: If the damage is confirmed to have occurred during 
shipping or as a result of our error, we will offer a replacement or full 
refund. However, if the damage is due to mishandling or improper care by 
the customer, the item will not be eligible for return or exchange.

Thank you for your understanding and cooperation in this matter. Our goal 
is to ensure you are completely satisfied with your purchase.

Exceptions / non-returnable items
For all returns, please ensure the following conditions are met:

  • Unworn and Unwashed: Items must be in the same condition you received them. We cannot accept items that have been worn, washed, or altered.
  • Original Packaging: Please return the item in its original packaging.
  • Free of Damage: Items must show no signs of wear or damage, unless the product arrived damaged.
  • Special One-Time Exception: In certain cases, we may choose to send you a replacement item without requiring the original item to be returned. If you are not satisfied with the replacement item, you must return both the original and the replacement items to qualify for a refund. This is a one-time exception and subsequent replacements will not be provided without a return.

Please note: For hygiene reasons, swimwear, undergarments, and bodysuits are not eligible for return.